Customer Care Co-ordinator

Are you passionate about looking after customers from the moment they complete their purchase? Then there’s a place waiting for you at myenergi!

We’re passionate about everything we do.

Are you passionate about looking after customers from the moment they complete their purchase? Then there’s a place waiting for you at myenergi!

myenergi is a rapidly growing energy-sector start-up based in North-East Lincolnshire. The company designs and manufactures consumer products which enable households to monitor and manage the daily electricity flows within their premises. The company currently employs over 100 staff engaged in product development, manufacturing, customer support, sales, marketing and finance. A new headquarters building is currently under construction which, when complete, will house all the company’s activities in a new, purpose-built facility at Stallingborough near Grimsby.

Due to a very exciting stage of growth and development, we are looking for a Customer Care co-ordinator to help our busy Customer Support team.

The Role:

  • You will be a key point of contact within the business for the Technical Support Team and Customer Support
  • Liaise with the technical support team to deal with product returns
  • Liaise with accounts to process invoices from replacement installations
  • Manage inbound and outbound phone calls relating to customer care
  • Work as part of the customer care team to answer customer queries through a shared email inbox
  • Daily admin tasks, including data entry into Interprise
  • Adhoc duties as and when required

Candidate Requirements

  • Good Attention to detail ability to multi task
  • Ability to manage priorities and projects
  • Strong Administration background

Job Type: Permanent

Salary: £18,000.00 per year