Customer Care Coordinator

Due to a very exciting stage of growth and development, we’re now looking to recruit a Customer Care Co-ordinator.

Putting the ‘i’ back into British Innovation

Putting the ‘i’ into Inventing the Future

Putting the ‘i’ into Inspiring the Nation

myenergi Ltd is a young, progressive, innovative and fast-growing company with it’s HQ born and based right here in Stallingborough, with subsidiaries based in Germany, Benelux, Northern Ireland, Australia and ambitions to open facilities right across the world. We specialise in the design and manufacture of groundbreaking renewable-energy technology products.

Due to a very exciting stage of growth and development, we’re now looking to recruit a Customer Care Co-ordinator.

Responsibilities:

• Morning Dispatch
• Processing of Returns under warranty work
• Customer support emails in shared Inboxes and incoming and outgoing calls
• Answering and maintaining Zendesk tickets
• Raising Invoices
• Returns emails
• Social media Responses to customer enquiries
• Small and large returns
• Creating data entries on internal systems
• Customer complaint’s handling
• Internal dispatch and warehouse communication

Required Qualifications and Experience:

• Extensive experience in a customer service environment
• A proven track record for strong communication
• A passion for excellent customer experience
• Great attention to detail with the ability to multi-task
• Ability to adapt and the enthusiasm to succeed
• Strong administration background

Preferred

Very confident using all Microsoft programmes an important part of this role is to enter information
accurately into our installation management and internal financial systems
Must have a full UK Driving Licence

Job Type: Full-time, Permanent

Salary: £18-£21K per annum DOE

What myenergi offer you:

Job Types: Full-time, Permanent

Salary: £18,000.00-£21,000.00 per year