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Frequently asked question’s
Contact Our Team
Returning A Product
We offer a 14 day returns policy for which to return your item to us for a full refund, from the date the item was received. The item must be in pristine condition and come complete with the original undamaged packaging. See full terms here
Request A Return Report A Fault
To return the Product(s), you should package the parcel securely and make sure you include a note of your name, address, receipt/invoice and enclose any returns slips, RMA numbers we have provided inside the parcel. Return the product to us, either by courier or by recorded delivery mail or other forms of certified mail or, if the Product(s) are too bulky to return by mail, then by a suitable carrier, to the following address:
Returns Address
- 41 Dunamallaght Road
- Ballycastle
- Co. Antrim
- BT54 6PF
Product Warranty
Subject to the provisions described in our terms here, myenergi products are protected for three (3) years from the date of purchase against faults in material and workmanship.
Warranty Support
Prior to returning any faulty product to myenergi, the end customer must report the faulty product to myenergi by either emailing myenergi at ireland.support@myenergi.com or calling myenergi on +353 12003003
If myenergi agrees that the product should be returned (to be determined in the sole discretion of myenergi), it will issue a Return Merchandise Authorisation (RMA) number, the RMA must be clearly marked on the packaging of the product to be returned. myenergi may arrange collection at its discretion, otherwise myenergi will refund the cost of shipping charges up to, and not exceeding, the cost of second-class shipping.
