1. Introduction

This privacy notice describes what personal data is processed by myenergi Distribution (Ireland) Limited (“we”, “us”, “our”) and how you can exercise your data protection rights.

myenergi Distribution (Ireland) Limited is a company registered in Ireland, company registration number 683564, registered address Suite 304, 56 Fitzwilliam Square North, Dublin 2, Dublin, Ireland, D02 X224.

We are part of the myenergi group and a subsidiary of myenergi Ltd, a company registered in England, United Kingdom, registered company number 10261262, and registered address Pioneer Business Park, Faraday Way, Stallingborough, Grimsby, DN41 8FF.

We are the data controller for personal data processed as part of:

• our business operations in Ireland and Northern Ireland
• the sale, distribution, and marketing of myenergi products
• our employment responsibilities

In some cases, we act as a joint controller with myenergi Ltd.  We and myenergi Ltd have defined our respective responsibilities for data protection compliance in a joint controller arrangement. myenergi Ltd is primarily responsible for core services, IT infrastructure and device telemetry, while we manage local customer, sales, and operational activities. You can request further information about this arrangement by contacting us and the myenergi Ltd privacy notice is available here at Privacy Policy.

Last updated in June 2026.

2. How to contact us

If you have any questions about this privacy notice or the way we (or the myenergi group) process your personal data, you can contact us via sales@myenergi.com, telephone +353 12 003003; contact us webform, or write to our registered address above. You can also contact the myenergi Data Protection Officer at dpo@myenergi.com.  

For the purpose of Article 27 of the GDPR, we are myenergi Ltd.’s appointed representative within the EEA.

3. Personal Data

3.1 What is personal data and processing

Personal data is any information that allows a specific person to be identified, e.g. name, identification number, address, location information or data describing physical, health, economic or social characteristics. ‘Processing’ means any operation performed on data, such as its collection, storage, organisation, use, disclosure or deletion.

3.2 What personal data do we collect?

The personal data we process will depend on how you interact with us.

Employees

1. Personal and professional details: if you apply for a vacancy, you will provide us with your name, address, contact details, qualifications, employment history, right to work, etc.

2. Employment details: for persons employed by myenergi, your contact details, work patterns, images, attendance, contract terms, performance, training, bank account details, payroll information, wage and benefits, proof of identification, unique identifiers, right to work, health and safety, emergency contacts, etc.

Wholesalers, Suppliers, and Business Leads

3. Business contacts: name, role, contact details, orders, and discussions with businesses, wholesalers, and distributors, to generate business leads, sell and supply products, manage contracts and other business arrangements.

Installers, and Product Champions

4. Product Champions: myenergi offer a product champion scheme to work with installers to improve our product installation and customer experience. By participating, we will process your name, address, contact details, business name or company name, professional qualifications, insurance, myenergi product training, rebates and rewards.

5.  Installer Centre: myenergi offer an online ‘find an installer map to help customers find local installers of myenergi products. We process the name, company name, contact details, location and coordinates of installers that want to be shown on the map.

Customers

6. Customer contact: if you contact us for a quote, technical support, warranty claim, complaint, returns, or help about our products, we will process your name, contact details, and other relevant information to respond.

7.  Telephone call recordings: myenergi use telephony software to record and transcribe inbound and outbound telephone calls to our landline numbers to keep a record of the discussions that may also be used for training, quality purposes, or resolve disputes.

8. Virtual Voice Assistant and Webchat: myenergi use AI technology to support the customer support team. When you contact us, your first interaction might be with an AI bot to try and resolve your enquiry. Calls and webchats are recorded (audio and / or transcribed). If AI cannot resolve your query, your query will be sent to an Agent, or you can ask to speak to a person at any time during the conversation.

9. Customer feedback: any responses to us about your use of our products or services and how we may be able to improve (e.g., surveys, market research, Trust Pilot).

10. Competition and promotion entries: name and contact details when you take part in any of our promotional offers, schemes, competitions, or prize draws. The information may be used to check your entry eligibility, fulfil the promotional terms, and, if you are a prize winner, your surname, general location, and winnings may be published for transparency purposes.

11. Events: where we attend, organise, or deliver events, we may process your name and contact details to register your interests or attendance or in some cases, take photographs, videos, or recordings, and use them for marketing purposes. 

12. Marketing preferences: if you are on our marketing contacts list, we will process your name and contact details, and send you updates about our promotions, products, or latest offers. If you ask not to be contacted, you will be added to a ‘do not contact’ list.

13. Community messaging: your username and any messages or opinions you publish on our online customer forums, social media, or other channels. Taking part may require you to create a user account with third party platforms and adhere to their terms and conditions, for example LinkedIn, Facebook, and our Customer Forum is hosted by tapatalk.

14. Installation quotes: if you request a quote from an installer using the Find an Installer feature on the myenergi webpage, the details you provide (name, address, contact details) will be sent to the Installer to respond, and also processed by myenergi to track the quote and, if you agree, sent to another installer to provide a quote.

15. Data analytics: we may process the personal data we hold to better understand how our products are used to make recommendations about potential improvements.

Device Users, and Telemetry Data

16. Energy consumption, export and generation data: when your myenergi device is connected to the internet, it automatically sends data about its status, performance, charging events, schedules and energy consumption to our servers, so that we can understand how the device is performing, improve our services, and resolve any customer or technical issues. We will only know who you are if you (or your installer) register the device through our app, myenergi myaccount, or Installer Assistant app and provide your personal data (see section 5 for details).

Payees

17. Payments: we process payments for goods and services received or delivered. We accept bank transfers, and card payments, and use third party PCI-approved payment providers to process card payments and card account data on our behalf.

Site Visitors

18. Site visits: if you visit our office or premises, we may process your name, time and date and purpose of your visit, image, and any other relevant information (e.g., vehicle registration number, health and safety needs, etc.). CCTV is also onsite.

Special Category Data

19.   We only collect special category data if it is necessary, for purposes such as employment, equality monitoring, health and safety.

You may not always be required to provide all the personal information described above, but there may be occasions that if you don’t it may affect your use of our products and services, or the functionality of our products may be reduced.

We will use the personal data we hold for general business purposes, such as accounting, audits, legal matters, testing, research, data analytics, product and service improvements.

 

3.3 Lawful basis for processing personal data

Depending on the context, we will rely on different lawful bases, for example:

• Contract performance: customer support; provide goods and services.
• Legal obligation: employment purposes; providing access to device telemetry data.
• Legitimate interests: we have the right to use personal data if there is a legitimate interest, examples include the use of CCTV, data sharing, call recordings, Where we rely on legitimate interests, we carry out appropriate assessments.
• Consent: direct marketing (e.g., sign up to newsletters), cookie management. You can withdraw your consent at any time.

3.4 How do we collect your personal data?

We collect personal data from:

• You directly when you contact us
• Our website, app, and myenergi products: that provide us with information about how you use them and the devices in your home that you connect to them.
• Third party companies, e.g. energy suppliers, installers (repairs, warranties, etc.)

3.5 Automated decision making

We do not make any automated decisions that would produce legal or similarly significant effects for you.

3.6 How do we protect your personal data?

We apply technical and organisational measures to ensure the personal data, and associated systems and devices, are protected to safeguard against unauthorised or unlawful processing, accidental loss, destruction, or damage. These controls include policies and procedures, physical security, access restrictions, patch management, antivirus software and encryption, backup and recovery. myenergi Ltd provide the IT and has the Cyber Essentials Plus certificate.

We limit access to your personal data to employees, agents, contractors and other third parties who have a business need to know and are subject to a duty of confidentiality.

3.7 Who do we share your personal data with?

We share personal data within myenergi and with external parties through the course of our business.  We require all third parties to respect the security of your personal data and to treat it in accordance with the law.  These parties may include:

Service providers

• IT systems and data hosting providers
• payment processors
• delivery and logistics providers
• legal, professional, and advisory services
• product repair, warranty, and customer support services

We do not allow service providers to use your personal data for their own purposes and only permit them to process personal data for specified purposes.

Installers and service engineers

• arrange appointments
• prepare quotes
• install, maintain, or repair products

Energy partners

• ESB Networks
• energy aggregators to manage device usage, offer demand side response (flex) services, enable energy schemes or incentives
• energy suppliers or connected services, e.g., where you link your myenergi account to benefit from tariffs or integrations

Business partners

• if you purchase products through a referral partner, we may share information to confirm orders and eligibility.

Regulators and authorities

• comply with legal obligations
• respond to regulatory requests
• assist law enforcement or prevent crime

Business transfers

• if we sell, merge, or restructure parts of our business, personal data may be shared as part of that process.

We do not sell personal data for marketing purposes.

3.8 Transferring personal data internationally

We process personal data in the UK and the European Economic Area. Where we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place, including adequacy decisions or Standard Contractual Clauses, and assess the transfer risks as required.

3.9 How long do we hold personal data?

We retain personal data only as long as necessary for the purposes for which it was collected. For example, customer and transaction data is typically retained for up to seven years to meet legal and financial obligations, while call recordings and support interactions are retained for shorter periods. Marketing data is retained until you opt out.

4. Marketing

4.1 Direct Marketing

We may use your contact details to send you information about our products, services, offers, and events.

We will only send marketing communications where we are allowed to do so, for example with your consent, or there is a legitimate interests to contact you (e.g., business-to-business marketing). Our marketing communications will provide a clear opportunity to opt out or you can contact us at sales@myenergi.com. If you opt out, we will stop sending you marketing messages, but we will still contact you about your account, orders, or services.

Where we use third party platforms, such as Google or Meta, to deliver targeted advertising, we ensure appropriate safeguards are in place, and we only share the minimum necessary information to support these activities. You can manage your advertising preferences directly within those platforms.

4.2 Email and website tracking

We use email tracking in some of our electronic communications to tell us if you have opened the email or clicked a link and visited a web page we suggested, e.g. new product, or promotional offer. This is done using pixels or links embedded into the email or webpage, so that we can analyse the effectiveness of our marketing communications.

4.3 Advertising on other websites and apps

We work with carefully selected advertising partners to show you ads about our products and services that we believe may be of interest to you. These ads may appear on websites, apps, or social media platforms you use. To help make the advertising more relevant, our partners may use pseudonymised or aggregated information about the types of content you interact with online — such as websites you visit, apps you use or ads you view. This helps us understand general trends and preferences, without identifying you personally.

Our website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

5. Mobile Apps and myaccount

myenergi Ltd provides a mobile App and online myaccount to enable device owners to register their myenergi device(s), manage them remotely (e.g., set charging schedules, timers, boost functions), monitor their performance, and the amount and type of energy used.

When creating an account you will add your myenergi device serial number, the name of your energy supplier, and tariff. If you have a dynamic tariff, you will need to add your address. You can also add your name, telephone number, marketing preferences, and details of other renewable devices. We acknowledge that the device telemetry data collected from connected devices (e.g., charging sessions, energy usage) can infer occupancy patterns or energy usage behaviours.

The lawful basis for processing your personal data is in the performance of a contract to provide the App and the myaccount, but myenergi also relies on legitimate interests in the development, maintenance, delivery, and evaluation of the App, myaccount, products and services, and the sharing of data with third parties to allow you to integrate with other services and platforms, e.g. to access flexible tariffs.

The Apps and myaccount store data in the UK and EEA.

You can edit or delete certain information in the App and myaccount. If you delete your App account, the address data associated to you is deleted from our servers (we don’t hold a ‘recycle bin’ for user accounts), although we will continue to collect telemetry data whilst the device is connected to the internet. If you remove the App from your mobile device, your account still exists, and your information will remain our servers until you delete your account or is deleted as a dormant account.

The App and myaccount uses technology to remember who you are and to keep you logged in unless you choose to sign out. We do not routinely access your account content, but authorised personnel can access relevant account and device data via administrative systems where necessary for support, maintenance, and security purposes.

The myenergi App may inform you of service notifications by email, or directly to your device, when we have something important or interesting to make you aware of. or you have asked to be notified about certain events relating to your myenergi products.

Myenergi also has an Installer App designed to help install our products. Installers download the App, create an account and follow the instructions to install and register a product on behalf of the customer. Customer and installer data is processed including name, address, contact details, and product details, and will send the customer an email on completion of the install.

6. Cookie and tracking technology

6.1 General information processed

We use cookies and tracking technologies on our websites to ensure they work effectively, understand how they are used, and support our marketing activities, which may process:

• Device and browser details (e.g., IP address, browser type, operating system)
• Website usage data (pages visited, time on site, clicks and navigation)
• Preferences (such as language settings or consent choices)
• Session and security information (session IDs used to keep you logged in and maintain site security)
• Advertising and analytics data, including pseudonymous identifiers used by tools such as Google and Meta to measure engagement and deliver relevant ads.

6.2 Cookie preferences

Some cookies are necessary (essential) for our website to function. Other cookies (non-essential) used for analytics and advertising require your consent.

We use Cookiebot to allow you to set your cookie preferences to accept or reject the non-essential cookies. Your decision is saved for twelve months, so you don’t have to do it every time you visit, but you change your preferences at any time by clicking on the Cookiebot icon. For a list of the cookie and tracking technologies we have, see our Cookie Notice | myenergi IE.

You can also configure your browser to be informed about the use of cookies and decide individually about their acceptance on a case-by-case basis, or you can configure your browser to generally exclude cookies for certain cases. If you choose not to accept cookies, the functionality of our site may be reduced.

6.3 Third party cookies and technologies

We also use third party marketing technologies, including Google (such as Google Ads and Google Analytics advertising features) and Facebook/Meta (such as the Meta Pixel). These tools help us measure the effectiveness of our marketing campaigns, understand user interactions, and deliver personalised advertisements across their platforms.

These third parties may use cookies or similar technologies to collect information about your browsing behaviour on our website and combine it with data they hold independently to improve their own advertising services and deliver personalised adverts across their platforms. Further details about the terms and conditions and how to set your preferences are available at:

• Google Ads Settings: https://www.google.com/ads/preferences
• Facebook Ad Preferences: https://www.facebook.com/ads/preferences

You can configure your browser to be informed about the use of cookies and decide individually about their acceptance on a case-by-case basis or you can configure your browser to generally exclude cookies for certain cases. If you choose not to accept non-essential cookies, the functionality of our site may be reduced.

7. Your data protection rights

 You have the following rights in relation to your personal data:

• The right to be informed about how your personal data is being used.
• The right to access the personal data we hold about you.
• The right to object to the processing of your personal data, which includes the right to withdraw consent or to opt-out from receiving direct marketing messages.
• The right to rectification to correct personal data we hold about you.
• The right to erasure to ask us to delete the personal data we hold about you.
• The right to restrict the processing of your personal data where the processing does not comply with applicable data protection laws.
• The right to data portability to ask us to receive the personal data that you have provided to us or to have it transmitted to a third party without hindrance.

You can contact us or the Data Protection Officer to exercise these rights at dpo@myenergi.com. We may require you to provide identification before progressing a request, and if we cannot fulfil your request in full, we will explain why.

8. Supervisory Authority

You have the right to contact your data protection supervisory authority if you need advice or have any data protection concerns about the way your personal data is processed.

The Data Protection Commission (DPC) is the authority in Ireland, and the contact details are available at How to contact us | Data Protection Commission.

 

The Information Commissioner’s Office is the authority in the UK, and the contact details are available at Contact us – public | ICO.