Want to know more about myenergi One?
This is the place for you. We have collated the key questions to give you a quick overview of what myenergi One is and how it could work for you.
Want to know more about each product?
You’re in luck! This section explains what are products are and how they work.
Want to know more about how installation works?
We have you covered! Click below to find out more.
Want to know more about the finance?
See our detailed Finance FAQs provided by our partner Hometree Finance below.
Overview FAQs
myenergi One
Got a question which isn’t on the list?
Submit a new question Register your Interest Start your journey Register your InterestIt’s available to homeowners installing the myenergi One ecosystem in owner-occupied or privately rented properties in England and Wales. It’s a great solution if you’re looking to spread the cost of your new system, and you’d like the security of performance monitoring, unlimited repairs and replacement for the plan lifetime, with no callout fees or excess.
Offers are subject to application, status and finance agreement. Finance options are not currently available to homeowners in Scotland, landlords operating as a limited company, or for solar installations at commercial properties.
There’s no upfront cost, and the monthly payments cover everything needed for hassle-free power generation for your plan term:
– all equipment specified in your quote, including panels, inverter, libbi battery, zappi EV charger, and eddi solar power diverter, if included
– installation by myenergi in accordance with MCS standards (including any scaffolding and access equipment required)
– remote monitoring and periodic on-site inspections, to ensure the system is performing as expected
– unlimited repairs (all parts and labour) for the plan term
– replacement protection: if any of the equipment fails and can’t be repaired, replacements will be installed, even if the warranty has expired.
The plan does not cover removal and replacement of functioning solar equipment for the purpose of making roof repairs. Monthly payments are subject to an annual increase of 2.5%, to reflect the cost of maintaining and repairing the installed equipment over time.
Financing enables you to spread the cost of your new installation, rather than paying upfront. Hometree Finance’s plan also covers lifetime monitoring and periodic on-site inspections, so you can have confidence that your system is performing safely and efficiently. And with unlimited repairs and replacement included, you won’t have to worry about unexpected costs during the plan term.
With terms up to 25 years, the plan also gives you the option to spread payment over a longer term than, for example, a 10 year personal loan. This lowers your monthly payment amount, and means that repair and replacement of faulty devices will be covered for up to 25 years, regardless of the product warranty length.
Hometree Finance’s pre-emptive service sets them apart. With remote system monitoring and periodic inspections included in the plan, they’re able to detect and remedy performance issues before they significantly impact your power generation and storage.
Another key difference is that all the installed devices are covered for your chosen finance term – up to 25 years. This is significantly longer than the product warranties on some of the devices available with myenergi One, giving you complete peace of mind that if faulty devices need repair or replacement, this is covered by your plan at no extra cost.
Start your journey by clicking the button below. Our simple to navigate customer journey will enable you obtain a representative example, provide a few more details and our design team will provide a fully costed solution specific to your home.
Start your journey Register your InterestYour monthly payments and savings will vary based on a number of factors including the specification and price of your system, the system yield and your personal energy consumption. For some customers, their savings may exceed their payments from month one but this is not guaranteed. You should consider whether the monthly payment amount is affordable before choosing the plan.
Hometree Finance has no charge or ownership over your property, and the restriction on title should not affect any existing mortgage, or your ability to remortgage your property.
You can end your plan at any time by paying the settlement amount outlined in your agreement, with no quibbles or early repayment penalties. If you’re selling your home, you can pay this sum before marketing your property, or through your solicitor from the sale completion funds. Alternatively the buyer of your property can apply to take over the plan for the remaining term.
No, your monthly payment covers all inspections and repairs, with no callout fees or excess for the plan lifetime.
Product FAQs
zappi FAQs
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Submit a new question Register your Interest Start your journey Register your InterestYes, you can use your zappi EV charger to charge your car without solar. It will simply take power from the grid and charge your car like a conventional electric car charger, with the added benefit of being able to integrate with a range of low cost energy tariffs!
The eco charge mode is a mixture of both green energy and energy imported from the grid. Eco mode minimises the use of grid power, generally taking advantage of cheaper rates overnight, but can also charge using 100% green energy. Essentially giving you the ability to charge up your car for free! The charging power is continuously adjusted in response to changes in generation or power being used elsewhere in the home.
If the surplus generation drops below 1.4kWh, some power will be drawn from the grid to top it back up.
Eco+ charging is very similar to eco charging in that it can utilise power from the grid or your own onsite generation. However, the charge power is continuously adjusted in response to changes in generation or power consumption elsewhere in the home. Your electric car charging will pause if there is too much-imported power, continuing only when there is surplus free power available.
In fast mode, your vehicle will be charged at maximum power. This power can come from a renewable energy source or simply from the grid. The cost of charging an electric car also depends on numerous factors, including mode and the car itself.
If you don’t have solar panels or wind generation, zappi will charge just like an ordinary Mode 3 charging point.
The time it takes to charge your EV isn’t all that black and white and depends on multiple factors such as the vehicle, battery size and type of charger. However, the average time to charge an EV is around 7 hours 42 minutes, using a standard (not rapid) charger.
The cost of charging your EV varies depending on a number of factors. If using solar panels, you can charge you EV for free! However if you are paying for an EV charger at a service station for example, they will dictate their own rate depending on the fluctuating costs of energy at the time.
At home, you can benefit from cheaper charging if plugging your electric car in at night compared with during the day, and you can also select different charging modes which will change the cost. You can find out more about this and base line calculations in our guide how much does it cost to charge an electric car?
zappi chargers are compatible with all EV’s. Type-2 is the European standard for AC charging, so almost all new EV’s in the UK come with Type-2 sockets. zappi has a few different options, tethered (with cable which has a Type-2 connector) or untethered (Type-2 socket). If you happen to buy an older EV with a Type 1 connector, you will need to purchase the untethered Zappi and connect to the car using a Type-1 to Type-2 cable.
Yes, the myenergi App free and available for both iOS and Android users.
There are no product specific subscriptions for zappi or the mobile application.
The tethered charging cable with zappi is 6.5m long and has a Type-2 plug at the end.
Yes, you can configure zappi to take advantage of low cost tariffs. zappi is designed to work with time of use or agile tariffs, allowing you to maximise your savings, simply use the myenergi App to schedule charging sessions based on your tariff structure. zappi is also fully integrated Intelligent Octopus, with other intelligent tarrif integrations to follow.
No, you do not need solar to use zappi. While zappi is designed to integrate seamlessly with your solar (wind/hydro) microgeneration system, is also functions effectively without, operating as a feature rich smart charger with sophisticated tariff integration options!
The zappi is a single outlet charger, so you can only charge one car at one time.
zappi has pin-code functionality, providing you the option to protect against unauthorised usage.
zappi has Wi-Fi and Ethernet options built in, such that you can connect to your internet router wirelessly or via a hardwired connection.
Both tethered and untethered zappi is available with either a black or white fascia.
zappi comes as standard with OCPP 1.6J. Integration with third-party software platforms such as Monta or Fuuse will enable payment to be collected for time spent charging.
libbi FAQs
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Submit a new question Register your Interest Start your journey Register your InterestThe libbi battery storage system comprises a modular DC battery (a bank of Lithium Iron Phosphate cells), an inverter to convert DC to AC electricity, and a controller to measure and manage the flow of energy in and out.
If you have a time of use tariff from your electricity provider, libbi will optimise charging around cheaper periods and will store it for you to use during more expensive peak times
If you’d like to add solar in the future, you can do so at any time, without needing to purchase a separate solar inverter, as the libbi system includes one.
Absolutely! Libbi has been developed to work in harmony with our existing products, connecting your home battery storage to our energy eco-system.
Using the intuitive preferences in our mobile app, you can control when libbi will drain to your zappi, eddi and home, enabling you to make decisions on how you want to use your stored electricity.
Yes! Customers who are on an agile tariff, for example Intelligent Octopus, can optimise their libbi charging around cheaper price periods
Libbi offers customers the option to charge solely from Solar PV, or from Solar and the electricity grid combined, meaning you can make the most of self-generated electricity, whilst also charging using cheaper off-peak tariff prices.
The average home battery storage install is typically in a day . If you’re having a battery installed with a solar array, this can take longer (typically 2 days), depending on the complexity of the work required – for example, this timescale doesn’t include erecting scaffolding for a new solar array.
The libbi home battery storage system and inverter can be installed both indoors and outdoors, however the libbi controller must be installed indoors.
When installing indoors, there needs to be sufficient space around the system to allow for air flow, and it can’t usually be installed in loft spaces (due to the weight) or blocking an entry or exit route
Our certified installation partners will walk you through the best location for your libbi during their initial survey.
The libbi system is modular by design. With this, you can create a home battery storage system between 5kWh (1 battery), up to 20kWh (4 batteries). Sytems larger than this are possible by specifying mutiple systems.
Yes! libbi surplus electricity generation from independent wind turbines installed in the home. When detecting surplus electricity, libbi will ensure that this is either stored for future use, or used to power your other devices, such as zappi and eddi (based on your charging preferences).
Yes, libbi can be installed on 1 phase of your 3 phase supply; with the potential to install up to 3 (1 on each phase Alternatively, we will be launching a 3 phase version in due course, so watch this space!
Those who are receiving feed-in-tariff payments for the electricity they generate with solar PV will need to inform their FiT licensee. In most cases, the licensee is the electricity supplier who has been contracted to supply electricity to your home. A qualified myenergi installer will provide guidance on how to do this.
The libbi home battery storage system can be installed with optional “blackout back-up”.
This means that in the event of a power outage, libbi will provide the electricity it’s stored to a dedicated circuit or socket that’s connected to the libbi back-up output.
The libbi battery storage system stores energy for later use, typically from renewable sources like solar panels or from the grid during off-peak hours.
Benefits include energy independence, cost savings on electricity bills, backup power during outages, and the ability to use renewable energy more effectively.
libbi can provide backup power to essential appliances and devices, depending on their capacity and installation setup.
libbi comes with a 10-year unlimited cycle product warranty provided you use the myenergi controller.
As part of our design process we’ll calculate your system size based on the available roof space, house orientation, and energy usage profile.
Each libbi can accomodate a maximum of 20kWh of storage, if you have a system installed and decided to increase your capacity from 5/10/15 kWh later, we can usually accomodate this with a service visit subject to a review of your existing system design.
No.
While they help reduce reliance on fossil fuels, the production and disposal of batteries can have environmental impacts; myenergi products are manufactured with this in mind, please find our sustainability strategy below.
Find out moreNot beyond costs associated with grid-charging (if enabled).
Yes. Subject to network connection permissions which will be handled by your appointed designer.
Yes, libbi can charge form the grid overnight to provide cheaper energy to your home throughout peak times (arbitrage).
myenergi provides customer support through various channels, including online resources, FAQs, and direct UK customer service helpline: 0333300 1303
Yes, you can monitor and manage your energy usage through the myenergi app from anywhere with an internet connection.
libbi can be configured to work with the majority of existing solar and battery installations, we will review your existing system during the design consulation process.
libbi provides real-time data on energy consumption, generation and savings, helping users make informed decisions about their energy use.
eddi FAQs
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Submit a new question Register your Interest Start your journey Register your Interesteddi diverts any excess solar or wind generation back into the property, to help maximise the consumption of your self-generated energy opposed to exporting out to the grid, in turn you can heat water with solar – for free!
Surplus energy that is exported back to the grid can be as high as 80% of the total that is generated in the first place. The eddi can help you use up to 100% of your micro-generated energy, which is completely free!
eddi works alongside the Logic Air to manage energy usage effectively. When solar generation is low, eddi heats water by diverting power. When solar generation is high, the system switches to the heat pump, ensuring optimal energy use.
The Logic Air heat pump monitors the system and can notify eddi when a legionella cycle is needed. eddi then heats the water to the necessary temperature to kill any harmful bacteria, ensuring the system meets the highest safety standards.
Yes, utilising the relay outputs, eddi can be installed to work alongside an existing gas or electric heating and hot water system and can be used with up to two heating circuits.
No, eddi has a built in energy manger making an eddi not just a power diverter but the start of your brand new energy management system with full visibility on the eddi display and myenergi app.
Yes, the eddi can work alongside battery storage systems to optimise energy use. It ensures that the energy generated from your solar or wind system is utilised effectively before any surplus is stored or exported back to the grid
Absolutely! eddi and eddi+ integrate seamlessly with other myenergi products, like zappi (EV chargers), to create a comprehensive energy management ecosystem. They communicate wirelessly with each other to maximise energy efficiency
You can control both devices using the myenergi app, which allows you to monitor energy usage, set schedules, and boost your heating remotely. eddi+ also features a built-in user interface with a graphical LCD screen for easy control.
When solar generation is low, eddi will prioritise using energy from the grid efficiently to heat the water. This ensures hot water is always available, even when solar output is reduced
solar FAQs
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Submit a new question Register your Interest Start your journey Register your InterestSolar panels convert sunlight into electricity using photovoltaic (PV) cells, which generate direct current (DC) electricity that is then converted to alternating current (AC) through an inverter for home use.
Benefits include lower electricity bills, increased home value, energy independence, and environmental sustainability by reducing carbon footprint.
Our Solarwatt AM4.5 Panels have a 30 year warranty!
Yes, solar panels can still generate electricity in cloudy or rainy conditions, though their efficiency may be reduced compared to sunny days.
Solar panels installations are typically maintenance free outside of regular cleaning, our handover documentation provides guidance on maintenance schedules and inspections
Not at this time.
Not at this time.
Installation FAQs
Installation FAQs
Got a question which isn’t on the list?
Submit a new question Register your Interest Start your journey Register your InterestThe average home battery storage install is typically completed within the day . If you’re having a battery installed with a solar array, this can take longer (typically 2 days), depending on the complexity of the work required, for example, this timescale doesn’t include erecting scaffolding or other preparatory works.
The libbi home battery storage system and inverter can be installed both indoors and outdoors, however the libbi controller must be installed indoors. When installing indoors, there needs to be sufficient space around the system to allow for air flow, and it can’t usually be installed in loft spaces (due to the weight) or blocking an entry or exit route. Our experienced designers will work with you to define the best location for your libbi during your design consultation, ensuring all requirements are followed.
There are various factors here including installation lead time and grid permissions which will need to be arranged in advance (where required), though 4-8 weeks is typical.
It depends on the complexity of the installation, but 1-3 days is typical.
It depends on the existing electrical installation, but typically we need to shutdown the power to your home to make our final connections. Rest assured you’d have plenty of pre warning and we keep any downtime to a minimum.
A responsible adult will need to be present on site for the duration of the works.
Finance FAQs
Finance FAQs
Got a question which isn’t on the list?
Submit a new question Register your Interest Start your journey Register your InterestHometree Finance is part of Hometree Group, a fast-growing home services company, trusted by hundreds of thousands of customers across the UK. They offer affordable, flexible payment plans for homeowners investing in green energy upgrades, available at the point of sale through accredited installation partners like myenergi.
Their plans provide the longest terms and lowest monthly payments available on the market, enabling customers to spread payment while they benefit from the energy savings. And with lifetime monitoring, repairs and replacement cover included, homeowners can switch to clean, green power with confidence around ongoing system performance and maintenance costs.
Hometree Finance is a trading name of HTG Finance Limited (registered company number 11357988), which is authorised and regulated by the Financial Conduct Authority.
Find out more at hometreefinance.co.uk. If you have any questions about the finance plan, your application, eligibility, offer or agreement, please contact Hometree Finance on 0800 987 1789 or email hello@hometreefinance.co.uk.
The plan is currently available on installations ranging from £5,000 to £50,000, subject to status and finance agreement. In some cases, a reduced range of plan terms may be offered following application.
No. The application process involves a soft credit check that won’t appear on your credit file or impact your credit score.
Decisions are instant in most cases. Occasionally, Hometree Finance may require further information, for example proof of earnings or property ownership, if their online checks cannot verify this information. In such cases, Hometree Finance will request this from you once you’ve chosen to proceed with the plan.
Monthly payments are taken securely via direct debit. This will be set up when you sign your agreement, with your first payment due once your new system has been installed.
Monthly payments are subject to an annual increase of 2.5%, to reflect the increasing cost of maintaining and repairing the installed devices over time. Your monthly payments cover the equipment and installation, system monitoring and periodic inspections, unlimited repairs and equipment replacement for the plan term (even beyond the product warranty expiration), with no callout fees or excess. If you miss payments or fall into arrears, there may be additional charges.
Contact Hometree Finance on 0800 987 1789 or email hello@hometreefinance.co.uk and they will be able to help with this.
Hometree Finance does not currently offer the option to make overpayments or partial prepayments. You can either continue to make your monthly payments for the plan term, or pay the settlement amount outlined in your agreement to end your plan early.
Please contact Hometree Finance on 0800 987 1789 or email hello@hometreefinance.co.uk as soon as possible, so they can understand your circumstances and work with you to help prevent your account from going into arrears.
When you apply, you’ll have the option to choose your term from 5 to 25 years, enabling you to spread the cost of your new system, while you benefit from the energy savings. System monitoring and maintenance is included for your chosen term, with no unexpected bills if your devices need repair or replacement – even if the warranty has expired. Offers are subject to status and finance agreement; in some cases, a reduced range of plan terms may be offered following application.
There’s a 14 day cooling off period after signing your agreement, during which you can change your mind and cancel your agreement with no payment due. Once the equipment has been installed, you can end your plan at any time by paying the settlement amount outlined in your agreement, with no quibbles or early repayment penalties. The monitoring, maintenance, repair and replacement service provided by Hometree Finance will end, and no further payments will be due.
Yes, you can end your plan at any time by paying the settlement amount outlined in your agreement, with no quibbles or early repayment penalties. The monitoring, maintenance, repair and replacement service provided by Hometree Finance will end, and no further payments will be due.
Yes. Hometree Finance’s agreement specifies that the homeowner is entitled to receive any payments relating to surplus energy generated by the system, such as under the Smart Export Guarantee. Once your equipment is installed and commissioned Hometree Finance will send you instructions and paperwork that you can provide to your energy supplier, to make sure these payments are enabled.
Any product warranties that extend beyond the end of your plan will remain valid. For example, if you choose a 5 year finance term but the libbi installed under the plan has a 10 year product warranty, you will have a further 5 year product warranty period on your libbi once your finance term ends.
This is an entry in a property’s register entry at the Land Registry, which simply ensures that if you’re selling your property, Hometree Finance will be notified. They can then ensure that your plan is ended in accordance with their terms, or transferred to the buyer of your property. This is not a charge on your property, so it doesn’t ever give Hometree Finance any right to repossess or sell your home. Hometree Finance sets up the restriction once installation is complete – there’s no need for you to do anything. Once your plan ends, Hometree Finance automatically removes the restriction on title.
Hometree Finance requires you to insure the equipment against loss or damage throughout the plan term, which usually entails notifying your buildings insurer of the replacement value outlined in your agreement once the system has been installed. Your agreement with Hometree Finance should not impact your ability to get buildings and contents cover from insurers.
As the finance plan is a lease rather than a loan, the equipment is Hometree Finance’s property, and they are responsible for monitoring, maintaining and replacing any equipment that fails, for the lifetime of the plan. This is common with consumer finance (for example car contract hire agreements). You get the benefits of the system, including energy generation, storage, and any payments relating to surplus energy generated by the system, such as under the Smart Export Guarantee. Please contact Hometree Finance on 0800 987 1789 or email hello@hometreefinance.co.uk for further details.
If you choose to upgrade your system, you can seek a quote and apply for a new finance plan. Otherwise your plan, including system monitoring, maintenance and replacement, will automatically end as per Hometree Finance’s terms. Please contact Hometree Finance on 0800 987 1789 or email hello@hometreefinance.co.uk for further details.
Hometree Finance will replace the device with the closest available alternative that’s compatible with your ecosystem.
The plan does not cover the cost of removal and replacement of functioning solar equipment for the purpose of making roof repairs, however you will be permitted to carry out such works if required during the term of your plan. Please contact Hometree Finance on 0800 987 1789 or email hello@hometreefinance.co.uk for further information.
myenergi’s expert designers will specify a system to suit your home and energy needs, then send you a personal link to choose your term and apply directly through Hometree Finance. The secure online application only takes a couple of minutes, won’t impact your credit score, and provides an instant decision in most cases. There’s no obligation to proceed once you’ve been approved. Offers are subject to status and finance agreement.
There’s nothing to pay upfront, just an affordable monthly payment that begins once the new system has been installed.
As the finance plan is a lease, not a loan, it doesn’t have an interest rate or APR. Your monthly payments cover the cost of the equipment, installation, and also monitoring, maintenance and equipment replacement for the lifetime of the plan – even if the product warranty has expired. Monthly payments are subject to an annual increase of 2.5%, to reflect the increasing cost of maintaining and repairing the installed equipment over time.
Prices vary depending on a number of factors including your chosen devices, installation requirements and plan term. Once your system has been designed, myenergi will send a personal link where you can find out more, choose your plan term and apply directly through Hometree Finance to confirm the options and prices available to you.
Once you’ve applied, Hometree Finance will notify you of the plan terms and monthly payment options available to you, prior to signing your agreement. If the specified design or devices change following your application, the plan terms and monthly payment amounts offered may change. In this case, you’ll be able to reconsider your options before signing your agreement.
No, the plan is a zero-deposit package. When you apply you can choose your plan term from 5 to 25 years, which will adjust the monthly payment amount, with longer terms offering lower monthly payments. Offers are subject to status and finance agreement.
This is completely unrelated to Rent-a-Roof schemes that were offerered in the 2010s. Rent-a-Roof was an arrangement where a homeowner granted a lease of the airspace above their home to a third party who would then install solar panels and also keep the benefit of payments made by the government for those panels. This was an unregulated agreement and some homeowners found out years later that the contract terms were unfair or unduly restrictive.
All of Hometree Finance’s consumer finance products are regulated by the Financial Conduct Authority and subject to strict requirements that ensure fairness to consumers.
If any of the installed equipment listed in your agreement fails within your plan term and can’t be repaired, replacements will be installed at no extra cost, even if the warranty has expired. So you can relax knowing that you’re covered for the lifetime of your plan – up to 25 years. The plan does not cover removal and replacement of functioning solar equipment for the purpose of making roof repairs.