Customer Support

Reviews


What an excellent company

What an excellent company, would have no hesitation in recommending them. Great product and excellent customer support.

Outstanding service from the customer…

Outstanding service from the customer support team on my warranty claim. Sarah was fast, helpful and extremely knowledgable.
Thank you for all the help

Excellent customer services

Can not recommend this company enough. Had a warranty issue and was sorted out within 2 days. Usually companies try to get out of warranty issues, but communication and ease of warranty was best I have ever received!

Returns Policy

We offer a 14 day returns policy for which to return your item to us for a full refund, from the date the item was received. The item must be in pristine condition and come complete with the original undamaged packaging. (see full terms here)

Warranty Policy

Subject to the provisions described in our terms  here, myenergi products are protected for three (3) years from the date of purchase against faults in material and workmanship. 

Email us at support@myenergi.com or calling us on +44 (0)333 300 1303. Our Technical Support team will carry out an assessment, collect any further details and if necessary, arrange a service visit by one of myenergi approved warranty installers. 

Customer Service FAQ's


Who will fix the fault or swap over my faulty unit with the replacement?

Once our Technical Support team has diagnosed the fault and a replacement has been dispatched, your information will be passed to our Installer Relations team who will organise one of our approved warranty installers to perform the work.

They will be in touch with you to organise this within a few working days of you reporting the issue.

How do I return the faulty product or part?

If the warranty approved installer does not take the faulty unit with them, please contact customersupport@myenergi.com and provide the serial number of your faulty unit.

Once received, one of the Customer Support team will send you all the information you need to return the product free of charge.

When will my replacement unit or part be dispatched?

We aim to dispatch all replacement units or parts within 48 hours of the fault being reported and diagnosed by our Technical Support team.

However, if there are any issues that cause delays we will be in touch to advise you on how long it will take.

I want to ask my local installer but will his visit be covered?​

No. We will appoint an approved warranty installer once we have assessed the problem and decided a home visit is necessary.

All faults must be reported to myenergi first. Any un-authorised repairs or replacements will result in voiding the manufacturer warranty.

I’m moving my house and I’m taking the charger with me – will this be covered?​

If the product is removed and re-installed by a myenergi approved and trained installer we will, following your request, maintain the warranty protection for your product in your new home.

I live on one of the UK’s remote islands, will I be covered in case my product is faulty?

The warranty terms apply to products installed in the mainland UK , Northern Ireland and Republic of Ireland. If you live on the remote island, please contact Technical Support for further information.

Contact us

Get in touch with our customer support team if you need to request a return or have any questions about a fault that you have reported. The team will reply to you within 24hrs.

 

Request a return Report a fault