Returning A Product
We offer a 14 day returns policy for which to return your item to us for a full refund, from the date the item was received. The item must be in pristine condition and come complete with the original undamaged packaging. (see full terms here)
To return the Product(s), you should package the parcel securely and make sure you include a note of your name, address, receipt/invoice and enclose any returns slips, RMA numbers we have provided inside the parcel. Return the product to us, either by courier or by recorded delivery mail or other forms of certified mail or, if the Product(s) are too bulky to return by mail, then by a suitable carrier, to the following address:
FAO myenergi Returns Dept
Pioneer Business Park
Subject to the provisions described in our terms here, myenergi products are protected for three (3) years from the date of purchase against faults in material and workmanship.
Customers must report the faulty product to myenergi by either by filling out the form above, emailing us at firstname.lastname@example.org or calling us on +44 (0)333 300 1303. Our Technical Support team will carry out an assessment, collect any further details and if necessary, arrange a service visit by one of myenergi approved warranty installers.
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