Returns Policy

We offer a 14 day returns policy for which to return your item to us for a full refund, from the date the item was received. The item must be in pristine condition and come complete with the original undamaged packaging.

Request A Return

Please email returns@myenergi.com to request a return. Please state details for the return, your name, receipt number and address. Missing information may cause a delay.

To return the Product(s), you should package the parcel securely and make sure you include a note of your name, address, receipt/invoice and enclose any returns slips, RMA numbers we have provided inside the parcel. Return the product to us, either by courier or by recorded delivery mail or other forms of certified mail or, if the Product(s) are too bulky to return by mail, then by a suitable carrier, to the following address:
 
Returns Address
 
FAO myenergi Returns Dept
Church View Business Park
Binbrook, Market Rasen
LN8 6BY

 

Consumer cancellation rights

You may cancel a Contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after your order (in its entirety) is delivered to you.

If you cancel, you will receive a full refund of the price paid for the Product(s) in accordance with our refunds policy (see below).

To cancel a Contract, you must clearly inform us, preferably:

• in writing, giving us your name, address and order reference; or
• by completing and submitting our cancellation form available on the website or by emailing, returns@myenergi.com

 

You must also return the Product(s) to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled.

 

Our refunds policy

If you cancel a Contract between us within the 14-day cooling-off period (see above), we will process any refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address (see above). We will refund the price paid in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise.

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.